Hospital Dr News

NHS staff survey reflects the growing pressures on the service

NHS staff were less satisfied with the standard of care they were able to provide in 2017, the latest NHS Staff Survey reveals.

The survey is the largest workforce poll in the world with 1.1million NHS employees in England being invited to participate between September and November 2017.

Reflecting the increasing pressure the NHS has been experiencing, the survey shows a decline in 21 key findings since 2016 compared to an improvement in 11.

66.8% of staff ‘agree’ or ‘strongly agree’ that they are able to deliver the care they aspire to – which was down from 68.2% in 2016.

Furthermore, 38% of staff reported feeling unwell due to work related stress in the last 12 months, up from 37% in 2016.

Only 31% of staff were satisfied with their level of pay, down from 37% the previous year. And, nearly six out of ten say they are working additional unpaid hours.

Commenting on the findings, NHS Employers chief executive Danny Mortimer said: “Employers in the NHS have been anticipating worsening results from this most recent survey and sadly their concerns have been reflected in the outcome.

“The country needs to take these challenging results seriously. We cannot expect staff to absorb additional work pressures year on year without it having an adverse effect on their experience of work.  A long-term solution to sustainable investment in the NHS – and other vital public services – is clearly required.

“It’s disappointing but understandable that staff are less satisfied with the standard of care they are able to provide and that they are feeling more stressed.

“I am however encouraged that staff continue to be willing to recommend the NHS as a place to be cared for.

“The fact that more staff feel their managers and organisations support their health and wellbeing is positive and is a result of longstanding efforts by employers to address workplace health issues. The increasing focus on supporting staff through mental health issues is clearly having a positive impact and we are keen to share the lessons learnt from the NHS with other employers.”

On the positive side, 87% of staff reported having an appraisal in the last 12 months – an increase of 1% over 2016.

See the full results.

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