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“No apology” tops patient complaint escalation against NHS providers

Not getting a good enough apology when things go wrong is the most common complaint escalated by NHS patients in England, figures show.

It was the reason behind 34% of cases investigated by the Parliamentary and Health Service Ombudsman in 2014-15.

Errors in diagnosing conditions, poor treatment and a lack of communication were also among the top reasons acute hospital trusts were referred.

The organisation upheld 726 complaints out of the 1,652 it investigated.

The PHSO is the final port of call for patients in England who are unhappy with a hospital’s original handling of their complaint.

Read more at BBC Health.

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