Posts Tagged ‘Ombudsman’

New body should investigate clinical incidents

A national body to investigate patient safety issues in England should be established immediately, an all-party committee of MPs has urged. The House of C...

Patients Association letter on complaint failings

Dear Mr Hunt, You will be aware that on November 18 the Patients Association published a report outlining numerous failings on the part of the Parliamen...

Guidance for doctors on dealing with patient complaints

A new NHS complaints procedure was introduced in England on 1 April 2009. A significant change that doctors need to be aware of is that the NHS complaints...