Posts Tagged ‘NHS IT’

Everybody (NHS included) needs Peter the Plumber

By Tom Goodfellow - 22nd March 2010 12:31 pm

Last week I experienced a secular epiphany. Let me set the scene. We live in a Victorian cottage (circa 1850) which has been considerably extended through the years, with a plumbing system to match. Following replacement of a leaking hot-water tank some years ago the system, which had never been that efficient, seemed to go into terminal decline. About half the radiators ceased to function and no amount of fiddling with bleeding valves made any difference.

Various heating engineers consulted during this time would suck their teeth, mutter about having never seen anything like this before and talk of stripping the whole thing out and starting again; not an encouraging prospect.

However the winters during the last decade have not been that bad. Being raised in the post-war generation when central heating was largely unheard of, the wife and I are of the “if you are cold put on another jersey” disposition, and “if you spent less time on your backside playing computer games you wouldn’t get cold”.

But this last winter has been an exception and we have frequently resorted to (expensive) electrical heaters to keep us from freezing. This finally stimulated us into action and, on the advice of a friend, contacted Pete the plumber.

He popped in at 5pm on his way home last week. He spent about 45 minutes inspecting various things including a foray into the loft to examine the piping. Emerging, he informed us that “the positive drainer was plumbed into the inflow-outflow balancer system and that this resulted in a negative contra-flow in the secondary flux capacitor”, or something like that! Anyway he had repositioned a pipe in the loft, and that should sort it. 

Even as he spoke radiators, which had been cold for the last decade, became piping hot clicking furiously as years of retained air was expelled out of the system like some old chronically constipated colonel given a large dose of laxative by matron. Then with a cheery, “give me a bell in autumn and I will come back and balance the system for you”, he disappeared charging us, wait for it, forty pounds! I am now sitting here in my shirt-sleeves in a (to me) uncomfortably warm house wondering how such an apparently complex problem could be so easily and cheaply sorted.

The latest issue to exercise my trust is a complaint from our local GPs that clinic letters are, in many cases, sent to the GP Principle and not the referring doctor. My colleagues have responded robustly, stating that the reason for this is that they frequently do not know the referrer due to issues with, yes you’ve guessed it, the Chose and Book system (or Chaos and Luck as one of them calls it). The Patient Access Manager (?) has stated that they have been trying to sort the issue for some time but, “but this has been hampered somewhat by technical issues out of our control”, i.e. the NHS IT system, costing £billions, is not fit for purpose.

I wonder if Pete the Plumber has any computer experience?

Roll-out of e-records “should be suspended”

By Mike Broad - 10th March 2010 11:14 am

The BMA has written to the government calling for a suspension of the programme to upload summaries of patients’ medical records in England to a national database.

In December, the Department of Health announced that the roll-out of the summary care record (SCR) would be accelerated, and doctors have raised concerns that the process is being carried out too quickly.

The SCR is a centrally stored electronic patient health summary to support emergency and unscheduled care. It consists of an initial upload of a patient’s medication and allergies from the GP record.

Anyone who does not want to have a SCR has to opt out by informing their GP or by completing a form either downloaded from the internet or requested from a national call centre. The BMA believes patients are receiving insufficient information about the choices they can make.

GPs have reported that the rushed implementation of the programme means they do not have time to support patients in making an informed choice, and that in some cases records are being created without even implied consent from patients.

The letter, to health minister Mike O’Brien, expresses concern that the roll-out of the SCR has been accelerated before sufficient independent evaluation of pilots has taken place. It calls for the Department of Health in England to urgently consider halting implementation in areas which have not yet launched public information programmes (PIP). In addition, the BMA wants future information packs sent to the public to contain an opt-out form.

The letter says: ‘The UCL independent evaluation found that the PIP had failed to inform patients of their choices, with seven out of ten patients in early adopter areas unaware of the SCR. The BMA’s acceptance of the consent-to-view model was subject to a review of the PIP.

‘We recognise that the PIP is now conducted on a regional, rather than PCT, basis but there has been no evaluation or evidence presented to the BMA that this has significantly improved awareness and that consent is therefore valid. We are also concerned that an opt-out form is not included with the patient information material and patients have to log onto a website to download a form, request a form from a call centre or inform their GP practice.’

The BMA has also issued guidance to doctors advising them that they have a crucial role to play in advising patients about their rights, and recommending that opt-out forms be made available in GP practices.

Dr Hamish Meldrum, chairman of council at the BMA, said: “The break-neck speed with which this programme is being implemented is of huge concern. Patients’ right to opt out is crucial, and it is extremely alarming that records are apparently being created without them being aware of it. If the process continues to be rushed, not only will the rights of patients be damaged, but the limited confidence of the public and the medical profession in NHS IT will be further eroded.”

A Department of Health spokesperson re-iterated that no-one has an SCR created without receiving an individual letter sent to them at the address held by their GP, at least 12 weeks beforehand.

She said: “The SCR is an important patient safety initiative widely supported by clinicians, in particular those working in out of hours and emergency settings, and by the patients they treat.

“We are surprised to have a five year timeframe criticised as a ‘break-neck pace’ when the programme had been previously criticised for its slow uptake. We absolutely support the right of any patient to opt out of having a summary care record and have provided various options to make this process straightforward.”

Tories accuse the government of NHS IT stitch up

BBC Health - 2nd March 2010 11:18 am

The government is trying to fix a quick deal with suppliers for its controversial £12.7bn NHS IT programme ahead of the next General Election.

Industry insiders and the Conservative Party allege the deals, which would be in place by the end of March, would “tie the hands” of whoever forms the next government.

But Health Minister Mike O’Brien said it was “nonsense” to expect the government to suspend negotiations just because of the impending election.

Last December Chancellor Alistair Darling said NHS spending which was not front line, such as parts of the IT project, should be shelved in the coming round of spending cuts.

The ambitious scheme, which aimed to make patient records digitally available to every surgery and hospital in England, is years behind time.

Originally planned to be completed in 2006, 2015 is the latest estimate for full implementation.

Tory policy would seek to halt the two main contracts and dismantle its central infrastructure. The Liberal Democrats would like to scrap the programme.

Read more at BBC Health.

Patients unaware of summary care records

By Mike Broad - 1st March 2010 9:28 am

Patients don’t have enough information about electronic patient records and their roll out should be slowed down, the BMA has warned.

Following some local piloting, patients’ summary care records are set to be uploaded to a central database across England.

The summary care record (SCR) is a centrally stored electronic patient health summary to support emergency and unscheduled care. It consists of an initial upload of a patient’s medication and allergies from the GP record.

Anyone who does not want to have a SCR has to opt out by informing their GP or by completing a form either downloaded from the internet or requested from a national call centre.

Dr Grant Ingrams, chair of the GP IT Committee, said: “The care record roll-out is now happening too hastily. While we believe it has the potential to improve both the quality and safety of patient care, we are concerned at the speed because it means patients are very unlikely to be aware of what they are automatically being enrolled into.

“We don’t believe the national roll-out needs to be or should be done in a hurry. We would like to see it rolled out carefully area by area in a properly supported and evaluated fashion.”

The NHS in England has adopted a ‘consent to view’ model which means that a patient will automatically have a SCR created unless they choose to opt out. However, they should be asked explicitly, on each occasion, before their summary record is viewed, for example during out of hours care or when they go to A&E.

Five strategic health authorities recently announced they were speeding up their plans.

John May, from the BMA’s patient liaison group, said: “An independent evaluation of the regional pilots found that seven in ten patients in those areas weren’t aware of the SCR, which meant they also weren’t aware that their details would go on to a national database. There needs to be a higher profile national information campaign to ensure everyone can make an informed choice about whether or not they want to be included.

“We also think it is important that opting-out is made easier.”

£12bn NHS IT programme to be scaled back

BBC Health - 6th December 2009 7:43 pm

The government is to scale back its £12bn NHS IT system in what the Tories are calling a “massive U-turn”.

Chancellor Alistair Darling said he would be delaying parts of the scheme in Wednesday’s pre-Budget Report as it was “not essential to the frontline”.

The move may save hundreds of millions but Mr Darling admitted it was only a fraction of total spending cuts needed.

The Tories and Lib Dems have been calling for the IT system, which has been hit by costly delays, to be axed.

Mr Darling told BBC One’s Andrew Marr show he was determined to halve Britain’s budget deficit over the next four years and as a result public spending would be “a lot tighter than it was in the past”.

He stressed that the pre-Budget report was not a spending review, but added: “I do think it is necessary for me to indicate areas where we are going to cut spending or where we’re not going to spend as much as we were.

“For example, the NHS had a quite expensive IT system that, frankly, isn’t essential to the frontline.

Read more at BBC Health.

Cost of health regulators’ merger runs into millions

HSJ - 9th July 2009 3:10 pm

Health regulators have spent millions on failing IT systems, empty offices and redundancy payments.

Details of the full transition costs in Care Quality Commission minutes revealed April’s merger between the Commission for Social Care Inspection, the Healthcare Commission and Mental Health Act Commission has led to more than £23m being spent on leases for empty offices and more than £700,000 on payouts to departing executives.

They also show it has inherited an IT system, valued at £17.5m, with “a number of major malfunctions”. Work on correcting defects cost £2.3m.

Read more at HSJ.