Posts Tagged ‘E-records’

Shift handovers are a barrier to good care

By Mike Broad - 22nd July 2010 8:21 am

Shift working tops the list of problems hospital doctors encounter in delivering good patient care, a Hospitaldr.co.uk survey reveals.

78% of the 409 respondents believe that miscommunication during multiple shift handovers is causing difficulties, and the overwhelming majority felt that better structured handovers and smoother shift transitions would improve care.

The survey - by GS1 UK and Hospitaldr.co.uk - reveals that 54% of hospital doctors believe that removing the 48-hour week would help.

Other barriers to good care include nursing shortages (according to 70% of the doctors who responded), a target driven culture (74%) and inadequately trained staff (61%).

In a damning indictment, only 7% of doctors believe that revalidation would improve patient safety in their hospital.

The survey suggests that technological advance could play an important role in making doctors more efficient. 35% of hospital doctors say they’re unable to locate key patient information at least once a day. And 12% feel they rarely have enough time to check patients’ medical records thoroughly before treating them.

When asked about which technological innovations would be of the greatest benefit in helping them perform their roles more effectively, the top three suggestions from hospital doctors were: access to real-time electronic patient records; access to real-time views of stock levels of medical supplies and medicine; and bar-coded wrist bands to accurately identify patients and provide essential care records.

Real-time electronic patient records were cited by 78% of doctors as a development which would help them perform more effectively.

Gary Lynch, chief executive of GS1 UK, said: “As the new government defines its policy for health service provision, some of the key priorities relate to increasing efficiency and shifting towards measuring the outcome of a patient’s treatment rather than the number of cases handled.

“The feedback from hospital doctors is that patient care would improve and medical staff would be able to work more efficiently with greater access and sharing of information electronically.”

Read a blog on the survey.

Results at-a-glance:

Which of the following do you think are responsible for causing problems with patient care?

Miscommunication in multiple shift handovers 78%

Target driven culture 74%

Nursing shortages 70%

Staff not having enough time to thoroughly check patient records before assessing patients 61%

Inadequately trained or experienced clinical staff 61%

Reliance on locums 54%

Shortage of equipment or supplies 26%

What do you think would most contribute to improving patient safety in your hospital?

Better structured handovers 69%

Less targets 61%

Removal of 48-hour working week restrictions 54%

Increased middle and senior grade cover out-of-hours 52%

A unified, multidisciplinary patient record 49%

Improved reporting of clinical errors 45%

Revalidation 7%

More targets 1%

DoH suspends uploading of summary care records

Pulse - 19th April 2010 9:52 am

The Department of Health has backed down over summary care records and agreed all uploading of records in areas subject to the recent accelerated rollout will be stopped until GPs and patients have been properly consulted.

Ministers caved in to demands from the BMA after it threatened a mass boycott of GPs, and are now pledging that no records will be uploaded until a further period of consultation has been launched with both practices and patients.

Connecting for Health had paid SHAs millions to take part in an accelerated rollout of the care record, but Pulse revealed last month that those plans had come off the rails, amid GP anger over the lack of information they and patients had received.

GP leaders, angry that patients had been told they had 12 weeks to opt out or the process of uploading records would begin, had already been advised that practices would be allowed more time to upload records.

But the decision to suspend uploading records altogether goes even further and is a major victory for the BMA.

Read more at Pulse.

Roll-out of e-records “should be suspended”

By Mike Broad - 10th March 2010 11:14 am

The BMA has written to the government calling for a suspension of the programme to upload summaries of patients’ medical records in England to a national database.

In December, the Department of Health announced that the roll-out of the summary care record (SCR) would be accelerated, and doctors have raised concerns that the process is being carried out too quickly.

The SCR is a centrally stored electronic patient health summary to support emergency and unscheduled care. It consists of an initial upload of a patient’s medication and allergies from the GP record.

Anyone who does not want to have a SCR has to opt out by informing their GP or by completing a form either downloaded from the internet or requested from a national call centre. The BMA believes patients are receiving insufficient information about the choices they can make.

GPs have reported that the rushed implementation of the programme means they do not have time to support patients in making an informed choice, and that in some cases records are being created without even implied consent from patients.

The letter, to health minister Mike O’Brien, expresses concern that the roll-out of the SCR has been accelerated before sufficient independent evaluation of pilots has taken place. It calls for the Department of Health in England to urgently consider halting implementation in areas which have not yet launched public information programmes (PIP). In addition, the BMA wants future information packs sent to the public to contain an opt-out form.

The letter says: ‘The UCL independent evaluation found that the PIP had failed to inform patients of their choices, with seven out of ten patients in early adopter areas unaware of the SCR. The BMA’s acceptance of the consent-to-view model was subject to a review of the PIP.

‘We recognise that the PIP is now conducted on a regional, rather than PCT, basis but there has been no evaluation or evidence presented to the BMA that this has significantly improved awareness and that consent is therefore valid. We are also concerned that an opt-out form is not included with the patient information material and patients have to log onto a website to download a form, request a form from a call centre or inform their GP practice.’

The BMA has also issued guidance to doctors advising them that they have a crucial role to play in advising patients about their rights, and recommending that opt-out forms be made available in GP practices.

Dr Hamish Meldrum, chairman of council at the BMA, said: “The break-neck speed with which this programme is being implemented is of huge concern. Patients’ right to opt out is crucial, and it is extremely alarming that records are apparently being created without them being aware of it. If the process continues to be rushed, not only will the rights of patients be damaged, but the limited confidence of the public and the medical profession in NHS IT will be further eroded.”

A Department of Health spokesperson re-iterated that no-one has an SCR created without receiving an individual letter sent to them at the address held by their GP, at least 12 weeks beforehand.

She said: “The SCR is an important patient safety initiative widely supported by clinicians, in particular those working in out of hours and emergency settings, and by the patients they treat.

“We are surprised to have a five year timeframe criticised as a ‘break-neck pace’ when the programme had been previously criticised for its slow uptake. We absolutely support the right of any patient to opt out of having a summary care record and have provided various options to make this process straightforward.”

Patients unaware of summary care records

By Mike Broad - 1st March 2010 9:28 am

Patients don’t have enough information about electronic patient records and their roll out should be slowed down, the BMA has warned.

Following some local piloting, patients’ summary care records are set to be uploaded to a central database across England.

The summary care record (SCR) is a centrally stored electronic patient health summary to support emergency and unscheduled care. It consists of an initial upload of a patient’s medication and allergies from the GP record.

Anyone who does not want to have a SCR has to opt out by informing their GP or by completing a form either downloaded from the internet or requested from a national call centre.

Dr Grant Ingrams, chair of the GP IT Committee, said: “The care record roll-out is now happening too hastily. While we believe it has the potential to improve both the quality and safety of patient care, we are concerned at the speed because it means patients are very unlikely to be aware of what they are automatically being enrolled into.

“We don’t believe the national roll-out needs to be or should be done in a hurry. We would like to see it rolled out carefully area by area in a properly supported and evaluated fashion.”

The NHS in England has adopted a ‘consent to view’ model which means that a patient will automatically have a SCR created unless they choose to opt out. However, they should be asked explicitly, on each occasion, before their summary record is viewed, for example during out of hours care or when they go to A&E.

Five strategic health authorities recently announced they were speeding up their plans.

John May, from the BMA’s patient liaison group, said: “An independent evaluation of the regional pilots found that seven in ten patients in those areas weren’t aware of the SCR, which meant they also weren’t aware that their details would go on to a national database. There needs to be a higher profile national information campaign to ensure everyone can make an informed choice about whether or not they want to be included.

“We also think it is important that opting-out is made easier.”

London medical records go online this week

BBC Health - 16th November 2009 8:53 am

About 50 million patient records are to go online in London after long delays to the capital’s NHS IT upgrade.

The £12bn government programme has been beset with problems and is four years behind schedule.

The records, which contain details of patient medications and allergies, will go live on Thursday following pilot studies across England.

It is hoped the new system will mean patient information is more easily shared.

The summary care record is designed to securely hold details of medications, allergies, adverse reactions and other key health information.

It is based on a patient’s GP record but is designed so any doctor treating a patient can add to it.

It is hoped information will be more easily shared, for instance between hospitals and surgeries where a patient is treated.

Read more at BBC Health.

E-record glitches delay referrals at London trust

The Times - 3rd October 2009 2:39 pm

Thousands of people are being forced to wait six months or more for hospital treatment or tests because of problems with the £12.7 billion project to upgrade NHS computer systems. 

More than 14,000 patients at a major London trust have already had to endure waiting times that exceed government guidelines. The trust was one of the first to install electronic patient records. Similar systems are being rolled out across England.

The Department of Health says that nobody should wait more than 18 weeks to receive hospital treatment from the time they are referred by a GP, unless they choose to wait longer.

But Barts and the London NHS Trust, which introduced the system in April last year, has a backlog of 22,000 electronic patient records on its 18-week waiting list.

Many of these are thought to be duplicates but at least 14,000 are considered by trust staff to be the records of individual patients who may have been waiting longer than 18 weeks.

The figures were reported to the trust’s board last month as part of a continuing investigation. Staff and doctors at the trust lost track of thousands of patients when the computerised records were introduced. The backlog means that many patients could end up waiting more than 26 weeks or even a year.

Read more at The Times.