Posts Tagged ‘Complaints’

NHS complaints on the rise as demand for services grows, data shows

There were 208,400 written complaints received by the NHS during 2016/172 - up 4.9% on the previous year, figures show. The figures, from NHS Digital, m...

“Too many people who complain to the NHS not getting the answers they deserve”

A new report finds that too many people who complain to the NHS are not getting the answers they deserve when things go wrong. This snapshot of investi...

Hospital inquiries into serious NHS complaints often result in “a wall of silence”

An urgent overhaul is needed of how hospitals examine serious NHS complaints made against them. This is the key finding of a high level review of how ho...

“No apology” tops patient complaint escalation against NHS providers

Not getting a good enough apology when things go wrong is the most common complaint escalated by NHS patients in England, figures show. It was the reaso...

Unacceptable variation of investigation quality

More than a third of NHS investigations regarding allegations of avoidable harm or avoidable death were inadequate and failed to identify when something ha...

Reaction to MPs’ report on complaints handling

Niall Dickson, chief executive of the General Medical Council This is a welcome report, which once again highlights the need for a simple, open and tran...

Complaints handling too variable and defensive

Complaints handling in the NHS continues to be variable, with too many patients still encountering a defensive, complicated system. This is the key conclu...

GMC response to impact of complaints on doctors

We welcome this paper which looks at the impact of complaints on doctors, including a small proportion who have been referred to the GMC. It is a valuable ...

Doctors facing complaints suffer depression

Doctors subject to complaints procedures are at significant risk of becoming severely depressed and suicidal, research reveals. Around one in five of 8,...

Patients Association letter on complaint failings

Dear Mr Hunt, You will be aware that on November 18 the Patients Association published a report outlining numerous failings on the part of the Parliamen...

Health and social care must embrace complaints

People could be being put off from making complaints about health and adult social care, which is leading to concerns not being identified and providers mi...