Posts Tagged ‘Comparison sites’

Trust counts for little as politicians want to go compare

By Mike Broad - 9th October 2009 11:39 am

Hey, you trust me! Well, 22% of you anyway. And your faith in journalists is going in the right direction, up from 19% last year.

This is one of the findings of an Ipsos Mori poll on the most trusted professions. And, yes, before you ask, doctors did do a little better than us (92% of adults trust you, making medicine the most trusted profession in the UK).

But, before you go getting cocky, name me a journalist serial killer?

Interestingly, journalism’s bounce appears to be due to the exposure of the MPs expenses scandal (can’t really claim any credit for that one personally). Politicians have replaced journalists as the profession least trusted to tell the truth, down eight percentage points to 13%. Government ministers have also experienced a significant decline in trust, from 24% to 16%.

Trust in the police has declined by 5% to 60%, which may have been influenced by the publicity surrounding the G20 summit in London earlier this year. Trade union officials are also down reflecting media coverage of the London Underground and Royal Mail strikes. And trust in business leaders has also declined from 30% in 2008 to 25% due to economic pessimism. 

But, what favour is your 92% trust rating going to curry? Very little with the politicians seemingly. Labour drove revalidation. And then this week our Prime-Minister-in-waiting said the Tories will make doctors more accountable and beholden to patient satisfaction data, with the subsequent information being freely available to the public for comparison. It’ll soon be coming to a comparison website near you…

Trust men and they will be true to you; treat them greatly and they will show themselves great,” said the American poet Ralph Waldo Emerson.

Politicians, take note…

Go compare your hospital at NHS Choices

By Mike Broad - 26th August 2009 10:45 am

Government website NHS Choices has launched a web tool that allows people to compare the standards of care at different hospitals.

The new tool allows patients to compare hospitals on anything from mortality rates and infection control to quality of food and car parking, via an online scorecard.

The site - which works in a similar way to internet comparison websites - also allows patients to leave feedback on whether they felt involved in decisions around their care, and whether they would recommend the hospital to friends and family.

The overall aim of the NHS Choices website is to put patients in control of their healthcare, and supports the government’s patient choice initiatives.

Stephen Campion, chief executive of the HCSA, supports the move towards greater openness. “Statistics are always welcome but do not always present a reliable indicator of performance,” he said.

“Comparative data has to be used carefully, presented responsibly, and not taken in isolation of other relevant factors, to enable patients to take an informed and balanced choice.”

On the website, Stafford Hospital, for example, is rated as ‘weak’, with only 6 out of 14 patients saying they would recommend the hospital to a friend.

One of the most prominent patient comments says: “As a patient, I now feel that I cannot go to the staff at this hospital with any concerns that I may have regarding my pregnancy for fear of being made to feel, at best, foolish and, at worst, someone whose health and the health and well being of their unborn child does not matter.”

In contrast, Addenbrooke’s Hospital, Cambridge, was rated as ‘excellent’, with 14 out of 16 patients saying that they would recommend it to a friend.

One of the first reviews says: “I was made to feel welcome and was treated with dignity and respect by the staff in the Radiotherapy department. I was greeted each day as if I was the only patient they were treating.”

Mark Porter, deputy chairman of the BMA’s consultants committee, said: “I am in favour of open information and of more of this being published, but I am against summarising vast amounts of information and using a single measure to represent a hospital’s overall performance.”

Launching the service, health secretary Andy Burnham said it would help patients by bringing together all the information in one place.

“The new scorecard helps patients make the right choice of hospital for them by bringing together all the information in one place for the first time,” he said.

“The service also offers an unparalleled opportunity for hospitals to be made aware of any issues and act to improve their services, helping to drive up standards across the board, and become more patient focused.”

Hospital comparison is a precursor to a controversial GP ratings service, to be launched on NHS Choices this autumn. There are very few comments expressed on private hospitals in comparison to the NHS judgements.

Michael Summers, vice chairman of the Patients Association, said: “The more information that patients have about local availability of their healthcare and the standards that they are looking for, the better it is.”